Peaches N Clay, LLC – Privacy Policy

Last Updated: July 23, 2025

 

Introduction:
Peaches N Clay, LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase products from us. We comply with applicable privacy laws in the United States (including North Carolina state law and U.S. federal law). By using our site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

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Information We Collect

We only collect personal information that is necessary to provide our services and fulfill your orders. The types of information we may collect include:

• Personal Identifiers: Name, email address, billing and shipping address, telephone number, and account login credentials (if you create an account).

• Order Information: Details of the products you purchase (e.g. Jellycat items and future clay items), order date and time, payment method (we do not see full credit card numbers), and transaction totals.

• Payment Information: Payment details are processed securely by our payment processors. We do not store your full credit card information on our servers. All payments made on our site are handled via Wix’s secure payment gateways which adhere to PCI-DSS security standards. This means your credit card data is encrypted and processed on PCI-compliant servers.

• Technical Data: When you visit our site, we automatically collect certain information about your device and usage via cookies and analytics. This may include your IP address, browser type, referring/exit pages, and timestamps. We also collect data on how you interact with our site (e.g. pages viewed, links clicked) to improve our services.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences (like items in your cart), and analyze usage of our website. Third-party services on our site, such as Wix analytics or Google Analytics, may also set cookies to collect information about your interaction with our site. These third parties have their own privacy policies for how they handle information.

• We do not collect any sensitive personal information or special categories of data.

 

We do not knowingly collect information from children under 13 years of age, and our site is not intended for use by minors under 13. In accordance with the U.S. Children’s Online Privacy Protection Act (COPPA), we do not knowingly track or collect data from children under 13. If you are under 13, please do not provide any personal information on our site. If we learn we have collected personal data from a child under 13, we will delete it.

 

How We Collect Information

We collect personal information in several ways:

• Information You Provide Directly: You may provide personal details when you create an account on our website, place an order, fill out a form (such as a contact or inquiry form), or sign up for our newsletter. For example, when placing an order or registering, you will input your name, address, email, and payment details so we can process the transaction.

• Account Creation: Creating an account is optional but encouraged for a personalized experience. If you register, you will provide a valid email address and create a password. You may also provide other details like your name and shipping address in your profile for faster checkout.

• Purchases: When you make a purchase, we collect information necessary to fulfill the order. This includes personal identifiers (name, address, etc.), contact information, and payment details. Payment is processed through our secure payment processors (e.g., credit card networks or PayPal via Wix) – we do not directly receive sensitive payment account details like full credit card numbers.

• Automated Technologies: As you browse and interact with our site, we (or third-party analytics tools) may automatically collect technical data about your equipment, browsing actions, and usage patterns via cookies, pixels, or log files. For instance, we use Wix’s built-in analytics and may use Google Analytics to gather information on page views, traffic sources, and how users navigate our site. These tools help us understand user behavior and improve our website’s performance and design.

 

You have control over certain information you provide. For example, you can choose not to create an account and checkout as a guest, or you may opt out of providing a phone number unless it’s needed for shipping purposes. However, refusing to provide necessary information (like shipping address or payment details) will prevent us from fulfilling your orders.

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How We Use Your Information

We use the collected information for the following purposes:

• To Process Orders and Provide Services: We primarily use your personal information to fulfill orders for products you purchase. This includes processing payments, confirming your order, shipping the products to you, and notifying you of order status or delivery updates. We will use your email to send order confirmations and your address to deliver the goods.

• Account Management: If you create an account, we use your information to maintain your account, allow you to log in, view past orders, and save preferences like your addresses or wishlist. We may also use it to verify your identity when you contact us or reset a password.

• Customer Communication: We may use contact information (email or phone) to communicate with you about your orders (e.g., confirmation, shipping notification), respond to inquiries you send us, provide customer support, or request feedback on your shopping experience. We may also send you updates about new products, promotions, or news about Peaches N Clay, LLC if you have subscribed to our mailing list or otherwise opted in to receive marketing communications. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us. We will not send you marketing text messages or calls unless you explicitly consent.

• Improvement and Personalization: Data about how users navigate our site (via cookies and analytics) is used to improve our website layout, offerings, and services. For example, understanding which pages are most visited or where users drop off in the shopping process helps us enhance the user experience. We may also use cookies to remember items in your cart or your language/currency preferences, making your shopping experience smoother on repeat visits.

• Legal Compliance and Protection: We may use or disclose your information as needed to comply with applicable laws and regulations, to enforce our Terms of Service, to respond to legal process or lawful requests by public authorities, or to protect our rights, privacy, safety, or property. For instance, we may keep records of transactions as required for tax and accounting purposes, or use information to prevent fraud or other misuse of our site. We collect only the information necessary for these purposes and retain it only as long as required by law or business needs.

 

We will not sell or rent your personal information to third parties for their marketing purposes. We do not engage in the sale of personal data – meaning we do not exchange your personal information for money or other valuable consideration for the third party’s independent use.

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How We Share or Disclose Information

We value your privacy and share personal information only in limited circumstances, outlined below:

• Service Providers: We share necessary information with third-party service providers who perform services on our behalf to operate our business. This includes Wix.com, which hosts our website and stores data on secure servers; payment processors (e.g., Wix Payments, PayPal, or Stripe) to securely process your transactions; and shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders. These service providers are given access only to the information needed to perform their functions (for example, our carrier will get your name and address for shipping) and are contractually obligated to protect it and use it only for those purposes.

• Analytics and Cookies: As noted, third-party analytics providers like Google Analytics may collect data via cookies on our site. They may receive information about your site usage and device identifiers. This information is typically aggregated and does not identify you personally, but some analytics or advertising partners could combine it with other data if you have consented to their terms. We do not provide your personal details (like name or email) to analytics providers; they primarily collect usage data via their scripts on our site. (Please see "Cookies & Tracking" below for more on how to control these.)

• Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or law enforcement request). We will also disclose data if necessary to investigate fraud, intellectual property infringement, or other illegal activity on our site, or to enforce our policies (for example, if a user is suspected of credit card fraud, we may share information with the relevant authorities).

• Business Transfers: In the unlikely event that Peaches N Clay, LLC undergoes a business transition such as a merger, acquisition by another company, or sale of all or part of its assets, user information (including personal data) might be transferred to the successor entity as part of the transaction. If such a transfer occurs, the successor is bound to use your information in line with this Privacy Policy (unless you’re notified of changes and given a chance to opt out). We would inform users via notice on our website or email if their personal data will be subject to a new privacy policy due to a business change.

• With Your Consent: Apart from the cases above, we will seek your consent before sharing your personal information with any third parties for purposes not covered by this Privacy Policy. For example, if we ever wanted to feature a customer testimonial with personal details, we would only do so with explicit permission.

 

We do not share your personal information with any unaffiliated third parties for their own direct marketing purposes. All third parties with whom we share data are in service of operating our website and fulfilling your orders, or as required by law.

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Cookies and Tracking Technologies

What Are Cookies: Cookies are small text files placed on your device when you visit a website. They allow the site to remember your actions or preferences over time. We use cookies and similar technologies (like web beacons or pixels) to ensure our website functions properly, to improve your experience, and to collect analytics data.

Types of Cookies We Use:

- Essential Cookies: These are necessary for our site’s operation. For instance, they enable the shopping cart to remember which items you’ve added and allow you to navigate between pages without losing your cart contents. They also help with security and basic functionality of the site.

- Analytics Cookies: We utilize analytics tools (through Wix and possibly Google Analytics) that set cookies to collect information about how visitors use our site. This includes data like which pages are visited, how long users stay, and any error messages encountered. This information helps us improve site content and performance. The analytics data collected is usually aggregated and does not directly identify individual users. However, these third-party tools (e.g., Google) might further use the data according to their own privacy policies, which are not covered by our Privacy Policy.

- Preference Cookies: These remember your choices and preferences on our site, such as your language, region, or items saved in your cart or wishlist. They enhance your experience by personalizing content for you.

- Advertising Cookies: Currently, we do not host third-party ads on our site. If this changes in the future (for example, if we display product recommendations or promotions from partners), such cookies would be used to deliver relevant ads and measure their effectiveness. We will update this policy and seek any necessary consent if we introduce advertising cookies.

 

Third-Party Cookies: Some cookies on our site are set by third-party services. For example, Wix (our website platform) may set cookies to enable features and collect analytics about site performance. If we integrate Google Analytics, Google may set cookies to track user interactions (you can read Google’s own policy to understand how they handle that data). Additionally, if we embed content from social media or other platforms, those platforms might set cookies. We do not control third-party cookies, and their use is governed by the third parties’ privacy policies. However, we do ensure that any third-party integrations we use are reputable and compliant with relevant privacy regulations.

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Your Choices: Upon your first visit to our site (and periodically thereafter), you may see a cookie notice or banner (especially for international users) that alerts you to our use of cookies. Where required by law, we will ask for your consent for non-essential cookies. You can choose to accept all cookies, reject non-essential ones, or customize your cookie settings. Even after consenting, you can always control cookies through your browser settings. Most web browsers allow you to refuse new cookies, delete existing cookies, or notify you when new cookies are set. Please note that blocking or deleting essential cookies may impact your ability to use certain features of our site (for example, the cart might not remember items, or you might not be able to log in).

For Google Analytics specifically, Google provides an opt-out browser add-on if you wish to prevent your data from being used by their analytics. Additionally, if we send any marketing emails, they might contain a pixel or tracking link to let us know if you opened the email or clicked a link; you can avoid this by not downloading images in emails or by unsubscribing from marketing communications.

We do not use technology that recognizes "Do Not Track" signals at this time, due to lack of an industry standard. However, we treat all users’ data with the same high level of privacy protection, whether or not a DNT signal is received.

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Data Storage and Security

Hosting and Storage: Our website is hosted on the Wix.com platform. Wix provides us with the online e-commerce platform that allows us to sell our products to you. All data collected through our site may be stored on Wix’s secure servers, databases, and applications. Wix stores data on secure servers behind firewalls and employs strict measures to protect it. By using our site, you understand that your information will be transferred to and stored by Wix on its servers, which may be located in the United States or other countries.

 

Security Measures: We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption (HTTPS/TLS) to protect data transmitted between your browser and our site. Sensitive data (like payment information) is handled by PCI-DSS compliant third-party payment gateways, meaning industry-standard encryption and security practices are applied to your credit card data. We restrict access to personal data to authorized personnel and service providers who need that information for the purposes described in this policy. They are subject to confidentiality obligations. We also regularly update and patch our platform to address security vulnerabilities, and Wix as a platform undergoes security audits and certifications.

Despite all these precautions, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you and any applicable regulators as required by law. For example, U.S. law and certain international laws may obligate us to inform you if certain categories of data are exposed due to a breach.

 

Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For instance, we will keep your purchase records for accounting and tax purposes (typically at least 7 years, as per IRS guidelines). If you create an account, we retain your account information while your account is active. If you delete your account or request deletion, we will remove or anonymize your personal data, except for information we are required to retain for legal compliance (e.g., some data may be kept to honor opt-out requests or to have proof of transactions). Analytics data may be retained in aggregate form for longer to help us analyze trends over time, but this data will not identify you personally.

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International Data Transfers

Peaches N Clay, LLC is based in the United States, and any information we collect from you will be processed and stored on servers located in the U.S. or other jurisdictions as needed. This means that if you are visiting our site from outside the U.S. (for example, from the European Union, United Kingdom, Canada, or elsewhere), your personal data will be transferred to and stored in the United States (or another country where our service providers have servers). The data protection laws of these countries may differ from those in your jurisdiction, and may not be deemed “adequate” by certain regulatory standards (for example, EU data protection authorities might consider U.S. laws to lack equivalent protections).

 

However, we take steps to ensure that your privacy is protected: We rely on reputable third-party service providers (like Wix and payment processors) that implement safeguards such as standard contractual clauses or other lawful transfer mechanisms to protect data transferred internationally. By using our site or providing us with your information, you consent to the transfer of your personal data to the United States and the handling of that data in accordance with this Privacy Policy.

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Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring those rights and providing you with control over your data. These rights may include:

• Access and Portability: You have the right to request a copy of the personal information we hold about you and to obtain it in a commonly used, machine-readable format. This allows you to review it or transfer it to another service (data portability).

• Correction: If any of your personal details are inaccurate or incomplete, you have the right to request that we correct or update it. You can also log into your account (if you have one) and update certain information directly, such as your contact info or shipping addresses.

• Deletion: You can request that we delete your personal information. This is sometimes called the "right to be forgotten." We will honor deletion requests by erasing your data from our records, except for information we are required to keep by law or for legitimate business purposes (for example, records of transactions for financial reporting, or email opt-out lists to ensure we don't contact you after you unsubscribe).

• Withdrawal of Consent: If we rely on your consent to process any personal data (for example, for marketing emails), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. If you wish to withdraw consent for us to process your data entirely, please contact us and we will advise if we can fulfill that (or if certain data must be retained for legal reasons).

• Objection to Processing: You may have the right to object to certain processing activities. For example, if we process your data based on legitimate interests (like for our marketing or analytics), you can object to that processing if you feel it impacts your rights. If you object, we will consider whether our legitimate grounds override your rights or if we need to cease that processing. In the context of direct marketing (like promotional emails), you can always object (opt-out) and we will stop using your data for that purpose.

• Restriction of Processing: You can ask us to restrict or pause the processing of your personal information in certain circumstances – for example, if you contest the accuracy of the data, or if you want us to preserve data while you have a legal claim. During such a restriction period, we will only store your data and not process it further until the issue is resolved.

• Managing Communication Preferences: Even after you provide consent for marketing, you have the ability to opt out. Every marketing email from us will include an unsubscribe link. You can click that to stop receiving future promotional emails. Alternatively, you may adjust your preferences in your account settings (if available) or email us at our support email to request removal. Transactional emails (such as order confirmations and shipping notices) cannot be opted-out of, as they are necessary for completing purchases.

Exercising Your Rights: To exercise any of your rights, please contact us at the email or mailing address provided in the "Contact Us" section of this Privacy Policy. For security, we may need to verify your identity before fulfilling certain requests (for example, we might ask you to confirm some account details or provide ID, especially for access or deletion requests, to ensure we don’t give your data to an imposter). We will respond to your request within the timeframe required by law (usually within 30 days for most rights, and can be extended once for another 60 days if necessary with notice to you). There is generally no fee for exercising your rights, but if a request is excessive or unfounded, we may charge a reasonable fee or refuse to act on it (we will explain why if that happens).

If you have an account with us, you may also directly access, correct, or delete certain information by logging into your account profile. For example, you can update your shipping address or phone number, change your password, or delete saved payment methods. If you encounter any issues or have questions about managing your data, contact us for assistance.

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Third-Party Services and Links

Our website may contain links to third-party websites or integrate third-party services that are not operated by us. For example, we might link to our social media pages (like Instagram or Facebook). If you click on a third-party link, you will be directed to that third-party’s site. These external sites have their own privacy policies and practices, which may differ from ours. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We recommend that you review the privacy policy of every site you visit or service you use.

 

Additionally, if you choose to interact with us on social media (such as by commenting on our pages or tagging us), those interactions are governed by the platform’s terms of use and privacy policies. We may see information you post publicly, but we will not collect or use it beyond the social media platform without your consent.

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Your Choices (Opt-Out)

We want to ensure you have choices about how your information is used:

• Opt-Out of Marketing: As mentioned, you can opt out of marketing emails by using the unsubscribe link in those emails or by contacting us requesting removal. We will process unsubscribe requests promptly. Please note you will still receive transactional communications (order updates, etc.) if you make purchases.

• Disable Cookies: You can manage cookies as described in the Cookies section. You can also use browser extensions or privacy settings to block tracking scripts. Keep in mind that doing so might affect functionality.

• Do Not Track: If you have enabled a Do Not Track (DNT) signal in your browser, our site will not treat you differently, but as stated, we currently do not respond to DNT signals due to lack of standard. We continue to monitor industry developments around DNT.

• Account Deletion: If you have created an account and wish to delete it, you may do so through your account settings if available, or by contacting us. Deleting your account will remove your profile information. However, we may retain certain transaction data as required (this data will be disassociated from your account and used only for record-keeping).

• Declining to Provide: You have the option not to provide certain information or not to use certain features. For example, you can browse the site without creating an account, or checkout as a guest. You can also refuse to provide a phone number if it's optional. Keep in mind that if required information is withheld (like an address for shipping), we won’t be able to complete an order for you.​

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. If we make material changes to how we handle your personal information, we will notify you by updating the "Last Updated" date at the top of this policy and, if appropriate, provide a more prominent notice (such as a banner on our website or an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Any changes will become effective when posted, unless otherwise required by law. If you continue to use our website after the updated Privacy Policy goes into effect, it constitutes your acceptance of the changes. We will, however, seek new consent from you if required (for example, if a change would require new permission under applicable privacy laws).

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Contact Form: You may reach us through the contact form on our website, and we will respond to your inquiry.

We are dedicated to resolving any privacy-related issues promptly and effectively. If you contact us with a privacy question or request, we will do our best to address it and make your experience with Peaches N Clay, LLC positive and secure.